By placing an order on this website, you are agreeing to the following terms and conditions:

This document is an electronic record in Terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www.laskarflowers.com/ (‘Website/App’), including the related mobile site and mobile application (hereinafter referred to as ‘Platform’).

The Platform Laskar Flowers (a unit of Laskar Enterprise), an Indian business registered under the MSME, having its registered office at #1A, 19/9, SGR Complex, Carmelaram, Sarjapur Road, Bangalore, Karnataka, India, 560035 (hereinafter referred to as Platform Owner, ‘we’, ‘us’, ‘our’)..

Your use of the Platform and services and tools are governed by the following terms and conditions (Terms of Use) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, ‘Services’). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..

For the purpose of these Terms of Use, wherever the context so requires you, ‘your’ or user shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform..

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law..

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements..

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics..

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws..

You agree to pay us the charges associated with availing the Services..

You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information..

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services..

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event..

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India..

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore and Karnataka.

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website

1. ORDERS AND CANCELLATIONS

1. Order Acceptance Policy

All orders and subscription requests received are subject to acceptance by (“Laskar Flowers“) and Laskar Enterprise, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, either via primary payment method used to place the order or any other mode of payment.

1. Timing of your order

As a part of the checkout process you will be able to select the delivery date for your first order delivery (as per availability), whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription).

1. Changes to your order

If you wish to change your order or subscription, please cancel the current subscription via the “Order” area of the Laskar Flowers website or by contacting at cs@laskarflowers.com. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12pm the day before the intended delivery date. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. Cancellation policy

One-off orders can be cancelled by 11:59am the day before the intended delivery date and a full refund will be issued. The easiest way to cancel your order is via the “Orders” area of the Laskar Flowers website. You can also cancel by contacting Customer Delight at cs@laskarflowers.com. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. Pausing or cancelling your subscription

If you wish to change your subscription, please do so via the “Orders” area of the Laskar Flowers website. You can pause or cancel a subscription at any time by providing notice to us by 11:59am the day before any intended delivery within your subscription plan. In such circumstances the pause or cancellation will take effect. In such circumstances, if your card has already been billed (see paragraph 2.2 for billing timings), we will issue a full refund. Where notice is provided after that time, please note you will still receive and be charged for your next delivery (as we will have already started cutting your flowers), but your pause or cancellation instruction will take effect after that delivery. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. Subscription prices

The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

2. PAYMENTS

1. We accept – Visa and Rupay, Master Credit and Debit Cards as well as Upi, Paytm, PhonePe, GooglePay, etc
2. For subscriptions, your credit or debit card will be billed at checkout upfront and you can manage delivery by pause and resume feature in the order section. 
3. For all gift bundles, your credit or debit card will be billed upfront on checkout for the entire cost of the subscription.
4. If you create an account and enter your payment details, your card will be stored securely by our payment partner so that you can check out on future visits without re-entering your card details.
5. We never store or have access to your credit or debit card details.

3. PRICES

All prices include delivery charges unless otherwise stated. All prices include taxes unless otherwise stated.

4. DELIVERY POLICY

1. We deliver by selected courier companies.
2. 98%+ of our deliveries will be on the chosen date and almost all remaining deliveries will take place one day after that. We wish we could provide more certainty, but at this time we cannot guarantee the exact delivery date.
3. In the event of a delay, we are unable to offer a refund or to resend your delivery.
4. We are unable to provide delivery notifications for orders. We do not obtain proof of delivery.
5. We cannot guarantee that delivery instructions will be followed.
6. Timed deliveries are not available.
7. Although our team will always try our best to ensure punctual delivery for our customers, Laskar Flowers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the delivery service that we use or anything else outside of Laskar Flowers’s control.
8. In the event of a non-delivery (flowers not having arrived 1 days after their intended delivery date), please contact Laskar Flowers at cs@laskarflowers.com. It is the customer’s responsibility to contact us within 3 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
9. Laskar Flowers only delivers within Bengaluru, Karnataka.
10. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
11. If you change address, you must update your address details on the “Orders” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 11.59am the day before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.
12. We reserve the right, at our absolute discretion, to cancel your subscription if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.

5. OUR PROMISE, RETURNS AND REFUNDS

1. We aim to delight our customers by delivering fresh flowers, in great condition, on time.
2. Freshness

Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact Laskar Flowers at cs@laskarflowers.com to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh flowers within 48 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

1. Damage

While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 48 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

1. Non Delivery

While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don’t turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

1. Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

1. Flower availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

6. OFFERS AND PROMOTION CODES

1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
2. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
3. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
4. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
5. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Laskar Flowers service, and are only available once to any one household.
6. Discounts and credits cannot be used in conjunction with any other offers.
7. Unless otherwise stated, we only allow one promotion code to be used per order.
8. Except where otherwise stated, discounts and credits are available only once to any one person.
9. Credit expires 12 months from the date that it is added to an account
10. We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.
11. Unless otherwise specified, discounts are only valid for single bouquet purchases and are not valid for bundles, gift subscriptions or regular subscriptions.
12. Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during key peak periods where supply is limited. These include, but are not limited to, 7 delivery days up to and including Valentine’s Day and Mother’s Day.
13. Discounts and voucher codes cannot be redeemed against courier delivery charges, percentage discount vouchers are applied only to the bouquet cost unless otherwise stated.

8. CIRCUMSTANCES BEYOND OUR CONTROL

1. Adverse weather conditions

During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

1. Force Majeure

Laskar Flowers shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Laskar Flowers’s reasonable control.

9. OUR LIABILITY

1. Subject to clauses 5.2, 5.3 and 5.4, whilst we agree to use all reasonable endeavours to ensure that the Laskar Flowers service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the Laskar Flowers service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Laskar Flowers service impossible or impractical.
2. We accept liability for death or personal injury arising from our negligence.
3. We accept liability for fraud or fraudulent misrepresentation.
4. Subject to clause 9.2(a) and 9.2(b), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall in no circumstances exceed the price paid to us for the order in question (defined as an individual delivery within a particular week, not an entire subscription).
5. Subject to clauses 9.2(a), 9.2(b) and 9.2(c) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Laskar Flowers service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied.

10. CUSTOMER AND RECIPIENT PERSONAL INFORMATION

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
3. During the checkout process, we ask for the following personal information:
   
   1. Customer’s email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.
   2. Customer’s full name and address We use this information for credit and debit card validation.
   3. Customer’s telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
   4. Recipient’s full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.

GENERAL

1. We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Laskar Flowers  site and/or the Laskar Flowers service from time to time. We will post any changes on the Laskar Flowers site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Laskar Flowers service or Laskar Flowers site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.
2. Additionally, we reserve the right to suspend, restrict or terminate access to the Laskar Flowers site and/or the Laskar Flowers services for any reason at any time.
3. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Laskar Flowers site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.
5. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
6. Thank you for your order, and we hope your Laskar Flowers experience will be a pleasurable one.

12. REGISTERED OFFICE AND TRADING ADDRESS

Laskar Flowers (a unit of Laskar Enterprise), an Indian business registered under the MSME, having its registered office at #1A, 19/9, SGR Complex, Carmelaram, Sarjapur Road, Bangalore, Karnataka, India, 560035

Last Updated: 18-12-2024